4.4 Article Proceedings Paper

Performance evaluation with fuzzy VIKOR and AHP method based on customer satisfaction in Turkish banking sector

相关参考文献

注意:仅列出部分参考文献,下载原文获取全部文献信息。
Article Engineering, Multidisciplinary

Extension of VIKOR method for multi-criteria group decision making problem with linguistic information

Yanbing Ju et al.

APPLIED MATHEMATICAL MODELLING (2013)

Article Computer Science, Artificial Intelligence

Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP

Ahmet Can Kutlu et al.

EXPERT SYSTEMS WITH APPLICATIONS (2012)

Article Computer Science, Artificial Intelligence

Group decision making process for insurance company selection problem with extended VIKOR method under fuzzy environment

G. Nilay Yucenur et al.

EXPERT SYSTEMS WITH APPLICATIONS (2012)

Article Computer Science, Artificial Intelligence

Brand marketing for creating brand value based on a MCDM model combining DEMATEL with ANP and VIKOR methods

Yung-Lan Wang et al.

EXPERT SYSTEMS WITH APPLICATIONS (2012)

Proceedings Paper Business

Facilities offered by the Banks and Expectations of IT Savvy Banking Customers

Luxmy Vivekanandan et al.

ASIA PACIFIC BUSINESS INNOVATION AND TECHNOLOGY MANAGEMENT SOCIETY (2012)

Article Computer Science, Artificial Intelligence

Fuzzy multiple criteria forestry decision making based on an integrated VIKOR and AHP approach

Tolga Kaya et al.

EXPERT SYSTEMS WITH APPLICATIONS (2011)

Article Computer Science, Artificial Intelligence

A fuzzy VIKOR method for supplier selection based on entropy measure for objective weighting

Ali Shemshadi et al.

EXPERT SYSTEMS WITH APPLICATIONS (2011)

Article Computer Science, Artificial Intelligence

Rank B2C e-commerce websites in e-alliance based on AHP and fuzzy TOPSIS

Xiaobing Yu et al.

EXPERT SYSTEMS WITH APPLICATIONS (2011)

Article Computer Science, Artificial Intelligence

Deriving preference order of open pit mines equipment through MADM methods: Application of modified VIKOR method

Abbas Aghajani Bazzazi et al.

EXPERT SYSTEMS WITH APPLICATIONS (2011)

Article Computer Science, Artificial Intelligence

Fuzzy VIKOR with an application to water resources planning

Serafim Opricovic

EXPERT SYSTEMS WITH APPLICATIONS (2011)

Article Business

Investigating the non-linear effects of e-service quality dimensions on customer satisfaction

Adam Finn

JOURNAL OF RETAILING AND CONSUMER SERVICES (2011)

Article Management

Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry

Hsin-Pin Fu et al.

SERVICE INDUSTRIES JOURNAL (2011)

Article Computer Science, Artificial Intelligence

Decider: A fuzzy multi-criteria group decision support system

Jun Ma et al.

KNOWLEDGE-BASED SYSTEMS (2010)

Article Psychology, Multidisciplinary

Antecedents of customer satisfaction with online banking in China: The effects of experience

Cheolho Yoon

COMPUTERS IN HUMAN BEHAVIOR (2010)

Article Computer Science, Artificial Intelligence

A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard

Hung-Yi Wu et al.

EXPERT SYSTEMS WITH APPLICATIONS (2009)

Article Engineering, Industrial

Optimizing partners' choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR

Lisa Y. Chen et al.

INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS (2009)

Article Business

Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances

Alessandro Arbore et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2009)

Article Engineering, Environmental

Transshipment site selection using the AHP and TOPSIS approaches under fuzzy environment

Semih Oenuet et al.

WASTE MANAGEMENT (2008)

Article Business

Acquiring and retaining customers in UK banks: An exploratory study

Jillian Dawes Farquhar et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2008)

Article Management

Applying consistent fuzzy preference relations to partnership selection

Tien-Chin Wang et al.

OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE (2007)

Article Business

A field study of customers' switching behavior for bank services

Lalita A. Manrai et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2007)

Article Management

Extended VIKOR method in comparison with outranking methods

Serafim Opricovic et al.

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2007)

Article Management

A survey of customer satisfaction barometers: Some results from the transportation-communications sector

E Grigoroudis et al.

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2004)

Article Management

Customer satisfaction measurement in the private bank sector

G Mihelis et al.

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2001)