期刊
JOURNAL OF STRATEGIC INFORMATION SYSTEMS
卷 18, 期 3, 页码 130-146出版社
ELSEVIER
DOI: 10.1016/j.jsis.2009.06.002
关键词
Outsourcing; Information technology; Offshoring; Strategy; Literature review
This paper reviews research studies of information technology outsourcing (ITO) practice and provides substantial evidence that researchers have meaningfully and significantly addressed the call for academics to produce knowledge relevant to practitioners. Based on a review of 191 IT outsourcing articles, we extract the insights for practice on six key ITO topics relevant to practitioners. The first three topics relate to the early 1990s focus on determinants of IT outsourcing, IT outsourcing strategy, and mitigating IT outsourcing risks. A focus on best practices and client and supplier capabilities developed from the mid-1990s and is traced through to the late 2000s, while relationship management is shown to be a perennial and challenging issue throughout the nearly 20 years under study. More recently studies have developed around offshore outsourcing, business process outsourcing and the rise, decline and resurrection of application service provision. The paper concludes by pointing to future challenges and developments. (C) 2009 Elsevier B.V. All rights reserved.
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