Perioperative Factors Associated with HCAHPS Responses of 2,758 Surgical Patients

ObjectiveTo determine perioperative treatments and events associated with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey responses. DesignRetrospective analysis. SettingSingle tertiary care, academic, urban, level-1 trauma center. ParticipantsFinal cohort represents 2,758 consecutive surgical inpatients meeting criteria for evaluation by HCAHPS. ExposuresResponses to four HCAHPS questions were compared against 19 perioperative treatments and events. MeasuresPositive and negative responses to HCAHPS questions. ResultsPatients responding affirmatively with a 9 or 10 to what number would you use to rate this hospital were associated with decreased lengths of hospitalization, greater lengths of surgery, decreased intraoperative opioid equianalgesic doses, greater preoperative midazolam doses, shorter post anesthesia care unit (PACU) lengths of stay and decreased last PACU numerical rating scale (NRS) pain scores. Patients responding affirmatively with yes, definitely to would you recommend this hospital to your family were associated with decreased last PACU NRS pain scores. Patients responding affirmatively with yes, always to How often did the hospital staff do everything to help with your pain were associated with decreased hospital lengths of stay, decreased chronic benzodiazepine use, greater chronic NSAID use, and decreased PACU lengths of stay. Patients responding affirmatively with yes, always to how often was your pain well controlled were associated with decreased chronic opioid use, decreased chronic benzodiazepine use, greater chronic NSAID use, increased length of surgery, decreased last PACU NRS pain score, and decreased first PACU NRS pain scores. Subgroup analysis of patients undergoing different types of surgery further characterized factors associated with HCAHPS responses among different surgical populations. ConclusionsThese data suggest that demographic factors, preadmission medications, and PACU pain scores but not analgesic medications are associated with patient satisfaction with regards to both pain management and overall satisfaction.