4.7 Article

A classification model for product-service offerings

期刊

JOURNAL OF CLEANER PRODUCTION
卷 66, 期 -, 页码 507-519

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ELSEVIER SCI LTD
DOI: 10.1016/j.jclepro.2013.11.032

关键词

Product-Service (PS) offering; Integrated products and services; Servitisation; Classification model; Sustainability; Green solutions

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Organisations have been approaching servitisation in an unstructured fashion. This is partially because there is insufficient understanding of the different types of Product-Service offerings. Therefore, a more detailed understanding of Product-Service types might advance the collective knowledge and assist organisations that are considering a servitisation strategy. Current models discuss specific aspects on the basis of few (or sometimes single) dimensions. In this paper, we develop a comprehensive model for classifying traditional and green Product-Service offerings, thus combining business and green offerings in a single model. We describe the model building process and its practical application in a case study. The model reveals the various traditional and green options available to companies and identifies how to compete between services; it allows servitisation positions to be identified such that a company may track its journey over time. Finally it fosters the introduction of innovative Product-Service Systems as promising business models to address environmental and social challenges. (C) 2013 Elsevier Ltd. All rights reserved.

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