期刊
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
卷 52, 期 21, 页码 6335-6348出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207543.2014.939777
关键词
mixed integer non-linear programming; QFD; customer needs; Kano's model
资金
- National Natural Science Foundation of China [NSFC 71271185/G011201, NSFC 71272177/G020902]
- Fundamental Research Funds for the Central Universities [SKZZX2013091]
- Hong Kong Polytechnic University [G-RPCV]
With increasing concerns on customer needs in today's competitive market, the issue of incorporating customer requirements into product design arises the interest of both researchers and practitioners. Quality Function Deployment (QFD) is a well-known methodology for customer-driven product design. However, conventionally, QFD analysis has a major challenge in understanding customer needs accurately. Kano's model, which studies the nature of customer needs, provides a way for a better classification of customer needs. However, seldom research contributions are found in terms of integrating Kano's model with QFD quantitatively. In this research, a novel integration approach is proposed. At first, Kano's model is quantified by identifying relationship between customer needs and customer satisfaction (CS). Next, both qualitative and quantitative results from Kano's model are integrated into QFD. Finally, a mixed non-linear integer programming model is formulated to maximise CS under cost and technical constraints. In this research, an illustrative example associated with the design of notebook computers is also presented to demonstrate the availability of the proposed approach.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据