期刊
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
卷 49, 期 18, 页码 5449-5467出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207543.2011.563836
关键词
Six Sigma; framework; model; readiness; resilient; SMEs
Although Six Sigma has been in business lexicon for more than 20 years, research has shown the need of practical implementation framework for successful deployment of Six Sigma, especially in the context of small and medium-sized enterprises (SMEs). This article proposes a Six Sigma implementation framework customised to the needs of SMEs by performing a critique of quality management frameworks/models for SMEs and drawing conclusion from the empirical research conducted over 3 years. If Six Sigma is poorly launched, it will be very difficult to reorganise and regain momentum. Though the framework was tested in three SMEs and revised, still its robustness needs to be checked and refined based on suggestions and comments from industry, practitioners and academics.
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