期刊
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
卷 46, 期 18, 页码 4981-5011出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207540600793299
关键词
ISO 9001 : 2000; quality management system; critical factors; indicators of organizational performance; firm attributes
This study explores the critical factors of ISO 9001:2000 and investigates the effect of ISO certification on organizational performance, as perceived by the management. In order to gain more insight into the investigation, the study also analyses the relationship between the firm attributes and the critical factors, as well as the relationship between firm attributes and the indicators of organizational performance.
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