Disruptive Innovation In Health Care Delivery: A Framework For Business-Model Innovation

Disruptive innovation has brought affordability and convenience to customers in a variety of industries. However, health care remains expensive and inaccessible to many because of the lack of business-model innovation. This paper explains the theory of disruptive innovation and describes how disruptive technologies must be matched with innovative business models. The authors present a framework for categorizing and developing business models in health care, followed by a discussion of some of the reasons why disruptive innovation in health care delivery has been slow. [Health Affairs 27, no. 5 (2007): 1329-1335; 10.1377/hlthaff.27.5.1329]