Fuzzy heterogeneous multiattribute decision making method for outsourcing provider selection

One of the critical activities for outsourcing success is outsourcing provider selection, which may be regarded as a type of fuzzy heterogeneous multiattribute decision making (MADM) problems with fuzzy truth degrees and incomplete weight information. The aim of this paper is to develop a new fuzzy linear programming method for solving such MADM problems. In this method, the decision maker's preferences are given through pair-wise alternatives' comparisons with fuzzy truth degrees, which are expressed with trapezoidal fuzzy numbers (TrFNs). Real numbers, intervals, and TrFNs are used to express heterogeneous decision information. Giving the fuzzy positive and negative ideal solutions, we define TrFN-type fuzzy consistency and inconsistency indices based on the concept of the relative closeness degrees. The attribute weights are estimated through constructing a new fuzzy linear programming model, which is solved by using the developed fuzzy linear programming method with TrFNs. The relative closeness degrees of alternatives can be calculated to generate their ranking order. An example of the IT outsourcing provider selection problem is analyzed to demonstrate the implementation process and applicability of the method proposed in this paper. (C) 2013 Elsevier Ltd. All rights reserved.