Journal
EXPERT SYSTEMS WITH APPLICATIONS
Volume 39, Issue 8, Pages 7102-7109Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.eswa.2012.01.034
Keywords
Supplier Quality Performance Assessment; Supplier Performance Rating System; Importance-Performance Analysis; Decision Making Trial and Evaluation Laboratory; Multiple regression analysis; Order-winners and qualifiers
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This paper provides a methodology of Supplier Quality Performance Assessment (SQPA) for the industrial computer industry that introduces modified Importance-Performance Analysis (IPA) which uses the multiple regression analysis and Decision Making Trial and Evaluation Laboratory (DEMATEL) techniques, and creates value for all members through optimizing order-winners and qualifiers to promote supplier quality improvement and solve complex problems using the cause-effect relation. The techniques used in SQPA activities are easily understood. A case involving an industrial computer manufacturer is illustrated to show the benefits of our model. (C) 2012 Elsevier Ltd. All rights reserved.
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