Journal
EXPERT SYSTEMS WITH APPLICATIONS
Volume 38, Issue 4, Pages 3015-3022Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.eswa.2010.08.091
Keywords
Quality function deployment; Fuzzy linear regression; Fuzzy multiple objective programming; House of quality
Ask authors/readers for more resources
Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs and engineering characteristics, and among engineering characteristics. Albeit QFD aims to maximize customer satisfaction, requirements related to enterprise satisfaction such as cost budget, extendibility, and technical difficulty also need to be considered. This paper presents a fuzzy multiple objective decision framework that includes not only fulfillment of engineering characteristics to maximize customer satisfaction, but also maximization of extendibility and minimization of technical difficulty of engineering characteristics as objectives subject to a financial budget constraint to determine target levels of engineering characteristics in product design. A real-world quality improvement problem is presented to illustrate the application of the decision approach. (C) 2010 Elsevier Ltd. All rights reserved.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available