Journal
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
Volume 184, Issue 1, Pages 244-254Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.ejor.2006.10.052
Keywords
benchmarking; multiple criteria approach; Portuguese firms
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This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system. (C) 2006 Elsevier B.V. All rights reserved.
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