Journal
ENTERPRISE INFORMATION SYSTEMS
Volume 7, Issue 4, Pages 523-542Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/17517575.2012.660503
Keywords
service business workflow; process simulation; multi-agents cooperation; social rationality
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Funding
- National Natural Science Foundation of China [60874120]
- Innovation Program of Shanghai Municipal Education Commission [11ZZ188]
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Process dynamic modelling for service business is the key technique for Service-Oriented information systems and service business management, and the workflow model of business processes is the core part of service systems. Service business workflow simulation is the prevalent approach to be used for analysis of service business process dynamically. Generic method for service business workflow simulation is based on the discrete event queuing theory, which is lack of flexibility and scalability. In this paper, we propose a service workflow-oriented framework for the process simulation of service businesses using multi-agent cooperation to address the above issues. Social rationality of agent is introduced into the proposed framework. Adopting rationality as one social factor for decision-making strategies, a flexible scheduling for activity instances has been implemented. A system prototype has been developed to validate the proposed simulation framework through a business case study.
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