An integrated fuzzy multi-criteria approach for the performance evaluation of multiple manufacturing plants

The performance evaluation is regarded as a multiple criteria decision making (MCDM) problem and has a significant impact on the operations of the enterprise. This paper develops an integrated MCDM approach that combines the voting method and the fuzzy TOPSIS (technique for order preference by similarity to ideal solution) method to evaluate the performance of multiple manufacturing plants in a fuzzy environment. Fuzzy TOPSIS helps decision-makers carry out analysis and comparisons in ranking their preference of the alternatives with vague or imprecise data. Since the evaluation result is often greatly affected by the weights used in the evaluation process, the voting method is used in this study to determine the appropriate criteria weights. A case study demonstrating the applicability of the proposed model is presented. The case company is the world's largest manufacturer of power supplies. It has three primary manufacturing bases located in Wujiang, Dongguan, and Tianjin, China. The proposed approach is used to evaluate the performance of the company's five manufacturing plants in Wujiang, which produce switch power, telecom power, DC/DC converters, uninterruptible power systems (UPS) and AC/DC adapters. (C) 2009 Elsevier Ltd. All rights reserved.