Journal
COMPUTERS & EDUCATION
Volume 57, Issue 2, Pages 1790-1800Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.compedu.2011.03.009
Keywords
Computer-mediated communication; Cooperative/collaborative learning; Evaluation of CAL systems; Interactive learning environments
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Traditional e-learning systems support one-way communication. Teachers provide knowledge for learners, but they are unable to use a student's learning experiences to benefit the class as a whole. To address these problems, this study explores e-learning success factors via the design and evaluation of an e-learning 2.0 system. This study develops a theoretical model to assess user satisfaction and loyalty intentions to an e-learning system using communication quality, information quality, system quality, and service quality. The empirical results show that communication quality, information quality, and service quality significantly and positively affect user satisfaction and loyalty intentions to use the e-learning system for sharing experience, communicating with others, and getting feedback. (C) 2011 Elsevier Ltd. All rights reserved.
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