Journal
INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY
Volume 10, Issue 1, Pages 19-30Publisher
MCB UNIV PRESS LTD
DOI: 10.1108/10662240010312048
Keywords
Internet; banking; customers
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The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.
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