Journal
INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY
Volume 11, Issue 4, Pages 286-295Publisher
MCB U P LIMITED
DOI: 10.1108/10662240110402740
Keywords
information resources management; Internet; corporate strategy
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This paper explores the influence of an organization's information ecology, or internal information environment, on a firm's electronic commerce initiatives and plans. To investigate this problem area, results are reported from a recent case study investigation on the adoption and use of a specific e-commerce initiative - namely a corporate portal by 20 participants at a large Canadian company. Data collection involved semi-structured interviews and field observations, while analysis comprised a variant form of grounded theory. Factors of the information ecology influencing portal utilization are identified. From these, implications are drawn to e-commerce solutions in general. Specific recommendations include the need to create a democratic steering committee to oversee the development of e-commerce solutions, gain support of upper management, and market and train organizational workers on the functionality and strategic importance of a company's e-commerce initiatives and plans.
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