Journal
DATA & KNOWLEDGE ENGINEERING
Volume 47, Issue 2, Pages 237-267Publisher
ELSEVIER
DOI: 10.1016/S0169-023X(03)00066-1
Keywords
workflow mining; workflow management; data mining; Petri nets
Ask authors/readers for more resources
Many of today's information systems are driven by explicit process models. Workflow management systems, but also ERP, CRM, SCM, and B2B, are configured on the basis of a workflow model specifying the order in which tasks need to be executed. Creating a workflow design is a complicated time-consuming process and typically there are discrepancies between the actual workflow processes and the processes as perceived by the management. To support the design of workflows, we propose the use of workflow mining. Starting point for workflow mining is a so-called workflow log containing information about the workflow process as it is actually being executed. In this paper, we introduce the concept of workflow mining and present a common format for workflow logs. Then we discuss the most challenging problems and present some of the workflow mining approaches available today. (C) 2003 Elsevier B.V. All rights reserved.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available