Journal
JOURNAL OF CONSUMER AFFAIRS
Volume 37, Issue 2, Pages 305-316Publisher
WILEY
DOI: 10.1111/j.1745-6606.2003.tb00455.x
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One dilemma with health claims is that too much information can confuse consumers and too little information can mislead them. A controlled study is used to examine the effectiveness of various front-sided health claims when used in combination with a full health claim on the back of a package. The results indicate that combining short health claims on the front of a package with full health claims on the back of the package leads consumers to more fully process and believe the claim. The basic finding that using two sides of a package (short claim on front; long on back) increases the believability of health claims is relevant for policymakers, consumers, and researchers.
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