Journal
HEALTH CARE MANAGEMENT REVIEW
Volume 29, Issue 1, Pages 2-7Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/00004010-200401000-00002
Keywords
health care policy; quality improvement; retention; turnover
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Review of turnover costs at a major medical center helps health care managers gain insights about the magnitude and determinants of this managerial challenge and assess the implications for organizational effectiveness. Here, turnover includes hiring, training, and productivity loss costs. Minimum cost of turnover represented a loss of >5 percent of the total annual operating budget.
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