A framework for implementing cost and quality practices within manufacturing

Purpose - The techniques that help organisations implement leading edge cost and quality practices in manufacturing operations management are typically disparate and generic in nature. There is a need to identify integrated practices at the right level of granularity, based on a clear definition of the existing operations practices. This paper proposes a novel framework for achieving and maintaining good cost and quality operations management practice within a manufacturing environment. Design/methodology/approach - The framework uses a new approach for identifying the profile of current activities and better practice activities for the roles of team leaders, cell leaders and operations managers within a manufacturing company. Findings - The paper proposes a recommended set of context-specific activities for these roles. These recommended activities are utilised to develop a cascade of deployable recommendations. Originality/value - The framework is illustrated within a manufacturing environment producing complex product ranges. The implementation of the framework enables improved operational efficiency and effectiveness. It also enables the benefits of improved operational standardisation and consistency.