Development of a multi-criteria hierarchical framework for maintenance performance measurement (MPM)

Purpose - The purpose of this study is to develop a multi-criteria hierarchical maintenance performance measurement framework, which is balanced, holistic and integrated to various levels of the organization. Design/methodology/approach - Consolidation of published research and current practices are combined to study, identify and develop this proposed framework. Findings - A framework for maintenance performance measurement is proposed for developing and implementing a relevant, timely, reliable, cost and time-effective and user-friendly system for stakeholders at various levels. The indicators at the subsystem/component level, plant level and corporate level are linked with the MPIs for the organizational objectives and strategy. Practical implications - Management of maintenance performance is critical for long term economic viability of business and industry. Development of an integrated, balanced and holistic MPM system needs to consider various issues to measure the contribution of maintenance towards total business goals. In this paper, a multi-criteria hierarchical MPM framework has been developed. This framework can be used by the operating managers for their maintenance decisions at various levels of an organization. Originality/value - The paper presents a proposed MPM framework, which is integrated, and focuses on both internal and external effectiveness.