Journal
BUSINESS & INFORMATION SYSTEMS ENGINEERING
Volume 1, Issue 1, Pages 37-45Publisher
SPRINGER HEIDELBERG
DOI: 10.1007/s12599-008-0002-7
Keywords
Innovation; Information and communication technology; Business model; Organization; Corporate culture; Transformation; Change management; IBM
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This article investigates the influence of information and communication technology (ICT) on business transformation. First, the general, ICT-driven development lines of globalization and service-orientation are described. Then, an analysis of the IBM Corporation's transformation over the past 50 years into a globally integrated, service-oriented company illustrates that ICT innovations must be dealt with by simultaneous adaptation of business model, organization and corporate culture. For many companies the ability to manage this change becomes increasingly critical.
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