Journal
JOURNAL OF INTELLIGENT & FUZZY SYSTEMS
Volume 21, Issue 6, Pages 365-378Publisher
IOS PRESS
DOI: 10.3233/IFS-2010-0457
Keywords
AHP; fuzzy AHP; multiple criteria decision making; software selection
Categories
Ask authors/readers for more resources
Enterprise Resource Planning (ERP) software selection is one of the most important decision making issues covering both qualitative and quantitative factors for organizations. Multiple criteria decision making (MCDM) has been found to be a useful approach to analyze these conflicting factors. Qualitative criteria are often accompanied by ambiguities and vagueness. This makes fuzzy logic a more natural approach to this kind of problems. This study presents a beneficial structure to the managers for use in ERP software vendor selection process. In order to evaluate ERP vendors methodologically, a hierarchical framework is also proposed. As a MCDM tool, we used analytic hierarchy process (AHP) and its fuzzy extension to obtain more decisive judgments by prioritizing criteria and assigning weights to the alternatives. The objective of this paper is to select the most appropriate alternative that meets the customer's requirements with respect to cost and quality constraints. In the end of this study, a real-world case study from Turkey is also presented to illustrate efficiency of the methodology and its applicability in practice.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available