Journal
JOURNAL OF STRATEGIC MARKETING
Volume 19, Issue 4, Pages 313-338Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/0965254X.2011.581384
Keywords
corporate responsibility and sustainability; stakeholder orientation; market orientation; business ethics
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Drawing on the market orientation and stakeholder literatures, we conceptualize and operationalize stakeholder orientation to explore the potential contribution of the marketing function in a stakeholder view of the firm. Stakeholder orientation, similar to market orientation, is operationalized as both an organizational culture and a set of behaviors. The results of a managerial survey reveal that a new construct of stakeholderoriented behaviors has a strong positive association with market performance, financial performance, reputation, and employee commitment. Overall, our study illustrates how a stakeholder view of the firm can help improve managerial practices that contribute to improved financial, social, and ethical performance.
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