Journal
INTERNATIONAL JOURNAL OF LOGISTICS-RESEARCH AND APPLICATIONS
Volume 14, Issue 4, Pages 221-250Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/13675567.2011.635640
Keywords
3PL; comparison of perceptions; key success factors; 3PL-client relationship; 3PL service providers; 3PL customers
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This paper provides a comparison of third-party logistics (3PL) service providers and 3PL customers with respect to the perception of key success factors (KSFs) for building and fostering relationships. The KSFs and their related sub-factors were derived from the extant literature and modified to reflect the nature of 3PL arrangements. The relevant data were collected from separate, but consistent, mail surveys that were sent to 3PL service providers and 3PL customers. The results indicate statistically significant differences in the perception of critical success factors between 3PL service providers and 3PL customers. The results show that customers see a focus on service-based solutions as being an important feature of 3PL provision providing a set of benefits beyond mere cost control.
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