Journal
CREATIVE NURSING
Volume 18, Issue 3, Pages 118-123Publisher
SPRINGER PUBLISHING CO
DOI: 10.1891/1078-4535.18.3.118
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Patient satisfaction has always been important; however, basing monetary value on patients' perceptions is causing a strenuous debate in health care. Hospital administrators and providers alike are scrambling to implement measures to improve patients' experiences of care and avoid cuts in revenue.
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