Journal
INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE
Volume 26, Issue 5, Pages 420-+Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/IJHCQA-05-2011-0032
Keywords
Patient safety; Organizational learning; Collaborative team learning; Health services sector; Learning organizations; Team working
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Purpose - This article aims to encourage healthcare administrators to consider the learning organization concept and foster collaborative learning among teams in their attempt to improve patient safety. Design/methodology/approach - Relevant healthcare, organizational behavior and human resource management literature was reviewed. Findings - A patient safety culture, fostered by healthcare leaders, should include an organizational culture that encourages collaborative learning, replaces the blame culture, prioritizes patient safety and rewards individuals who identify serious mistakes. Practical implications - As healthcare institution staffs are being asked to deliver more complex medical services with fewer resources, there is a need to understand how hospital staff can learn from other organizational settings, especially the non-healthcare sectors. Originality/value - The paper provides suggestions for improving patient safety which are drawn from the health and business management literature.
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