Journal
INTERNATIONAL JOURNAL OF SERVICES TECHNOLOGY AND MANAGEMENT
Volume 20, Issue 4-6, Pages 267-289Publisher
INDERSCIENCE ENTERPRISES LTD
DOI: 10.1504/IJSTM.2014.068858
Keywords
efficiency; efficient efforts; taxonomy of services; innovative activities; data envelopment analysis; DEA
Categories
Funding
- Basic Science Research Program through the National Research Foundation of Korea (NRF) - Ministry of Science, ICT and Future Planning [NRF-2013R1A2A2A03067925]
- Hankuk Univ. of Foreign Studies (HUFS) Research Fund
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The lack of empirical studies on the relative efficiency of the innovative activities of service firms is one of the problems of monitoring growth of the service sector. To fill this void, from the perspective of efficiency, this paper provides empirical evidence on the efficiency of innovative activities. In addition, a new taxonomy of services that yields a dominant role to service firms is further proposed based on innovative activity efficiency. For this, using data envelopment analysis (DEA): 1) the relative efficiency of service firms is evaluated; 2) the optimal weights, which are called as efficient efforts, are used to develop a taxonomy by way of a new measurement concept. As a result, a taxonomy is proposed with four clusters: service improvement innovation, IT-based external process innovation, researcher-based patenting innovation, and physical resources-based new service and internal process innovation. The comparison of innovation patterns with previous taxonomies is also highlighted.
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