Journal
PUBLIC MANAGEMENT REVIEW
Volume 18, Issue 4, Pages 483-507Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14719037.2014.999820
Keywords
Co-production; public infrastructure; new public governance; service delivery; stakeholders
Categories
Funding
- Cooperative Research Centre (CRC) for Integrated Engineering Asset Management (CIEAM) under the Australian Government's CRC Program
- Collaborative Research Network by the Australian Government, Department of Education
Ask authors/readers for more resources
Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government-citizen relations, and determine ways of understanding optimal service outcomes.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available