Journal
JOURNAL OF BUSINESS RESEARCH
Volume 89, Issue -, Pages 404-410Publisher
ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2017.12.029
Keywords
Stakeholders; Engagement; Social media; fsQCA; Compliance; Interaction
Categories
Funding
- Ministry of Economy and Competitiveness of Spain [ECO2014-53837R]
Ask authors/readers for more resources
Consumer engagement has been heralded as strategic in facilitating sales growth, competitive advantage, and profitability. Expanding the notion of consumer engagement to the stakeholder context, this study examines the determinants of multi-stakeholder digital engagement. Based on a digital setting (Expo2015), this study collected all the social media posts (n = 984) in the Facebook page with restricted access to the stakeholders involved in the event. Initial regression results suggest that the presence of transformation, in terms of activation of creative resource integration in posts, is a strong predictor of compliant and interactive engagement. Fuzzy-set qualitative comparative analysis (fsQCA) shows the configurations of cognitive and emotional attributes leading to compliance and interaction. Stakeholder engagement is an interactive experiential process based on actors' engagement with a focal organization, but more intensively with other stakeholder community members.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available