Journal
TOURISM MANAGEMENT
Volume 69, Issue -, Pages 285-296Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2018.06.022
Keywords
Religious tourism; Religious tourist experience; Overall satisfaction; Jerusalem
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By considering the importance of religious tourism for travel and the tourism industry, this study aims to identify religious tourists' experiences in Jerusalem, as one of the most important holy cities. By a survey, 848 data were collected from the Jewish, Christian, and Muslim religious tourists. Results showed that religious tourism experience was a multi-faceted construct, which consists of engaging mentally, discovering new things, interacting & belonging, connecting spiritually & emotionally, and relaxing & finding peace dimensions. By using these dimensions, perceived experience differences of tourists were examined depending on religion. Moreover, religious tourism experience was identified to significantly affect overall tourist satisfaction with Jerusalem. The study concluded with discussion of the findings and their implications.
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