Journal
JOURNAL OF OCCUPATIONAL AND ORGANIZATIONAL PSYCHOLOGY
Volume 91, Issue 1, Pages 84-109Publisher
WILEY
DOI: 10.1111/joop.12190
Keywords
bystander conflict; resources; conflict management; conflict handling efficacy; perspective taking; task support; emotional support; team effectiveness; team situational awareness; performance; employee well-being; job dedication; affect; resource-enhancing intervention; public service employees; empower
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Public service employees work in occupations that are accompanied with high psychosocial risks. Police, firefighters, and paramedics are increasingly being confronted with argumentative, conflicting bystanders that frustrate them in executing their task. We developed a resource-enhancement intervention and tested its usefulness for securing employees' effective functioning and well-being in bystander conflict. In a simulation-based pre-test post-test control group design, paramedics in the intervention condition received training about how to increase their resources in terms of conflict management efficacy, perspective taking, task support, and emotional support. For those in the control condition, no such training was provided. Comparing pre- and post-test measures (n=81) of the participants in the intervention and control groups, we found evidence that the intervention successfully increased employees' resources over time. Moreover, we found considerable support for a positive link between these resources and employees' affective well-being and job dedication. Thus, our study suggests that a resource-enhancing intervention can serve as an important means to protect public service employees against the deleterious effects of bystander conflict.
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