Journal
ORGANIZATION SCIENCE
Volume 11, Issue 4, Pages 387-403Publisher
INFORMS
DOI: 10.1287/orsc.11.4.387.14597
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Managerial control and employee resistance are core processes in work organizations, but their operation is often hidden and difficult to observe. The implementation of a new computer system in a Health Maintenance Organization (HMO) provides an occasion to gain insight into some unexpected ways that resistance can be constituted in discourse and interaction.
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