Journal
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
Volume 124, Issue 2, Pages 255-266Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/S0377-2217(99)00379-3
Keywords
personnel planning; health service; staff flexibility; goal programming
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This paper presents a multi-skilled staff planning model that considers staff flexibility. The primary purpose of this research is to develop a representative staff planning model which captures the balance of cost and benefits of staff flexibility for a service facility. Multiple objective goal programming (GP) method has been applied to analyze several diversified goals. The model has general applications in many service organizations. An example case of a Chinese clinic has been analyzed and a simulation experiment has been designed to investigate managerial insights of staff flexibility. (C) 2000 Elsevier Science B.V. All rights reserved.
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