From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer

This paper explores and critically reviews the ability of Information and Communication Technologies (ICTs) to improve the transferability of knowledge. The aim here is to look beyond knowledge transfer at a general level. By distinguishing between codified knowledge and tacit knowledge, a more thorough understanding of knowledge transfer is sought, and in particular of the role of ICTs in this process. ICTs favour the transfer of knowledge that can be codified and reduced to data. Of central concern here is what role, if any, do ICTs have in the transfer of tacit knowledge? This paper raises issues concerning the relationship between knowledge transfer, ICTs and trust.