A framework for teaching and training in the Enterprise Resource Planning (ERP) era

The development of new generations of information systems, known as Enterprise Resource Planning (ERP) systems, generated a gap between the knowledge that managers need to use these systems efficiently and effectively, and the curriculum of most traditional academic programs. This gap is due to the difference between the integrated approach of ERP systems, which supports complete processes, and the approach of most Industrial Engineering and management courses, which focus on specific functions such as Marketing, Operations, Finance or Purchasing. This paper presents a new framework for teaching and training in the ERP era. A methodology for teaching processes is presented along with a special training tool that combines an interactive, dynamic case study and an educational version of an ERP- like Management Information System. The tool and the methodology form a framework for teaching individuals and teams. The framework is designed to facilitate individual learning and to provide an environment that enhances and supports teamwork in managing the order fulfilment process. The experience accumulated with the methodology and its supporting training tool over the last three years reveal that it is very effective in teaching the concepts of ERP, workflow and team decision making. The proposed framework was used in Universities in Business schools and in Industrial Engineering programs. It was also used in workshops in industry, training managers interested in ERP and its implementation.