Institutional pluralism and housing delivery: A case of unforeseen conflicts in Mumbai, India

This paper demonstrates how institutional pluralism in the delivery of housing can evoke major disagreements and ultimately conflict between different stakeholders. The case study focuses on a case of slum redevelopment in Mumbai and shows how a major nongovernment organization (NGO) became involved in conflicts with the other stakeholders, including private market actors, government agencies and even the community group. But, these conflicts did not necessarily have only negative impacts. Under certain conditions, such as when property values were booming in Mumbai, communities can actually benefit from such conflicts. (C) 2001 Elsevier Science Ltd. All rights reserved.