Journal
AMERICAN JOURNAL OF MEDICAL QUALITY
Volume 17, Issue 3, Pages 94-102Publisher
AMER COLLEGE MEDICAL QUALITY
DOI: 10.1177/106286060201700304
Keywords
benchmarking; computer; minimum data set; nursing home; resident assessment instrument
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The purpose of this study was to apply a benchmarking methodology to identify the most effective approaches used by long-term care facilities in implementing new computerized resident assessment instrument/minimum data set (RAI/MDS) systems and to develop implementation protocols based on these best practices. Site visits were conducted with 3 long-term care facilities, selected on the basis of a national search. Facility directors, directors of nursing, information system managers, and front-line staff at each facility were targeted, and question. naires were developed for each to assess factors viewed as important to successful implementation. A convergence was found in recommended action steps reported across sites to facilitate introduction and implementation of new RAI/MDS software. An example of how benchmarking results were used to develop an implementation plan is provided. Benchmarking provided a useful methodology for identifying best practices to guide implementation planning for adoption of a new computerized RAI/MDS system in the current trial. The benchmarking steps described are replicable and can be used to guide implementation of other new systems in the nursing home setting.
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