Journal
JOURNAL OF APPLIED COMMUNICATION RESEARCH
Volume 30, Issue 2, Pages 126-142Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/00909880216578
Keywords
crisis communication; apologia; leadership; organizational discourse
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This investigation employed two case studies of post-crisis discourse to describe an alternative to apologia as the primary rhetorical stance following organizational crisis. The authors identify three themes of this discourse; strong commitment to stakeholders, an immediate and unequivocal commitment to rebuild, and crisis as an opportunity for renewal. Conclusions are offered regarding the directionality of post-crisis discourse, crisis as a force for organizational renewal, the importance of emphasizing possibilities over issues of cause, blame, and culpability and the role of C.E.O. discourse in framing the meaning of crisis. Implications for enactment, for image restoration theory, and for improved crisis management are offered.
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