Journal
DECISION SUPPORT SYSTEMS
Volume 33, Issue 2, Pages 127-142Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/S0167-9236(01)00140-3
Keywords
decision support systems; expert systems; modelling; observation; dependency; agency
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We identify and address a fundamental general problem which we regard as crucial for the widespread, effective use of decision support systems (DSS) in the future: how can we substantially improve the quality of interaction, and the degree of flexible engagement, between humans and computers? Rather than seeking an answer in additional technical functionality, we propose a new paradigm for computing that is human-centered and that adopts a novel, observation-oriented approach to data modelling. We report a recent practical work (a timetabling instrument) showing an unusual degree of openness for interaction, and we give evidence that our approach can encompass conventional tools such as expert systems, (C) 2002 Elsevier Science B.V. All rights reserved.
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