Journal
IEEE MULTIMEDIA
Volume 9, Issue 4, Pages 20-29Publisher
IEEE COMPUTER SOC
DOI: 10.1109/MMUL.2002.1041945
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This article discusses using WebQEM, a quantitative evaluation strategy to assess Web site and application quality. Defining and measuring quality indicators can help stakeholders understand and improve Web products. An e-commerce case study illustrates the methodology's utility in systematically assessing attributes that influence product quality.
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