Journal
NEW TECHNOLOGY WORK AND EMPLOYMENT
Volume 17, Issue 3, Pages 186-203Publisher
WILEY
DOI: 10.1111/1468-005X.00104
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Changes in organisational forms are central to the way new technologies impact on the future of work and employment. Drawing on case-study evidence of a call centre and its client relations and a multinational IT firm and its partnership with a government department, this paper explores the implications for skill and managerial control.
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