Journal
DECISION SUPPORT SYSTEMS
Volume 34, Issue 4, Pages 457-469Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/S0167-9236(02)00072-6
Keywords
computer-mediated communication systems; group support systems; asynchronous systems; face-to-face groups; content analysis
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A field experiment was conducted to analyze the process and contents of group discussions. Groups solved a case study either orally or through an asynchronous computer-mediated communication system. Findings show that asynchronous groups had broader discussions and submitted more complete reports than their face-to-face counterparts. However, there was no difference in the ability to transfer information from the discussion to the report; under both conditions, about 15% of the issues mentioned in the discussion were omitted from the final report. In terms of coordination, face-to-face teams covered the case study questions sequentially, while asynchronous groups were more focused on solving their general disagreements. (C) 2002 Elsevier Science B.V All rights reserved.
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