The use of third party logistics services: a Malaysian perspective

This paper examines the usage of third party logistics services in Malaysia. An empirical research study was carried out to determine the extent to which Malaysian firms use the services of logistics companies; the time period these have been used; the decision-making process for choosing contract logistics and its impact on the organisation. Results based on the analysis of data relating to 124 firms in Malaysia indicate that most of these users are satisfied with the services providers and have largely seen positive developments within the organisation. With a high current level of satisfaction, most firms surveyed indicated a moderate to substantial increase in usage of their services. (C) 2002 Elsevier Science Ltd. All rights reserved.