Journal
ACADEMY OF MANAGEMENT EXECUTIVE
Volume 17, Issue 3, Pages 60-71Publisher
ACAD MANAGEMENT
DOI: 10.5465/AME.2003.10954754
Keywords
-
Categories
Ask authors/readers for more resources
An organization's ability to elicit employee behavior that goes above and beyond the call of duty can be a key asset and one that is difficult for competitors to imitate. Researchers have given a label to the superior efforts that employees make on behalf of their organizations-organizational citizenship behavior. Given the value of citizenship behavior, it is important to gain a better understanding of what organizations can do to cultivate a workforce of good organizational citizens. This article provides an overview of the factors that are responsible for producing citizenship behaviors. Based on these factors, we explain how organizations can develop practices that foster and sustain employee citizenship. Finally, the article describes how citizenship behaviors must be monitored and properly managed in order for such behaviors to have enhancing rather than deleterious effects on organizational and employee performance.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available