Journal
JOURNAL OF OCCUPATIONAL HEALTH
Volume 45, Issue 5, Pages 313-320Publisher
JAPAN SOC OCCUPATIONAL HEALTH
DOI: 10.1539/joh.45.313
Keywords
MBI (Maslach Burnout Inventory); emotional exhaustion; depersonalization; personal accomplishment; interpersonal relationship; interpersonal conflict; social support; home care worker
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Medicine-To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients' families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.
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