Quantitative models for performance measurement systems - alternate considerations

This paper revisits the recent works of Suwignjo, Bititci and Carrie (SBC) (Int. J. Prod. Econom. 64 (2000) 231) and Bititci, Suwignjo and Carrie (BSC) (Int. J. Prod. Econom. 69 (2001) 15). We show how a generalizable analytical hierarchy technique based on Saaty's systems-with-feedback approach, also known as the analytical network process (ANP), can be applied, as an alternative methodology, to SBC's quantitative model for performance measurement system. The proposed enhancement to SBC's approach can be completed through the utilization of a supermatrix that can arrive at a solution where the necessary combined weights of the factors influencing the performance measure are a result. In addition, we also show how the ANP approach could be used to enhance the dynamic evaluation of BSC's manufacturing strategy performance evaluation model. (C) 2003 Elsevier Science B.V. All rights reserved.