Journal
EUROPEAN JOURNAL OF INFORMATION SYSTEMS
Volume 12, Issue 4, Pages 297-308Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1057/palgrave.ejis.3000476
Keywords
e-business benefits; B2B interaction models; e-ERP implementation; organisational transformation and change
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This paper reports on research carried out in 1999-2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.
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