The relationship between women's satisfaction with prenatal care service and the characteristics of the pregnant women and the service

Objective The purpose of this descriptive correlational study was to investigate the relationship between women's satisfaction with prenatal care services and the demographic characteristics of the women and the service's features. Methods The population studied consisted of Turkish women living in Erzurum, Turkey, who had delivered their infants and were still hospitalized. The women had received prenatal care, had no complications during pregnancy, carried their pregnancies to term, and were considered to have had normal deliveries. The sample size was determined as 367 women, and 350 women responded to the questionnaire. Question items consisted of women's satisfaction with prenatal care services, the demographics characteristics of the pregnant women, and the characteristics of prenatal care. The questionnaire was given to the women in the birthing house. The researchers collected data using an interview method between I January :and 30 April, 2002. Results In terms of the mean item score and total scale, the women were 'somewhat satisfied' with the prenatal care service. The women were more satisfied with health-care information and the 'cost of the service' dimension of the scale. There was an association between women's satisfaction with prenatal care services and the characteristics of both prenatal care and those of the pregnant women. Conclusion The sample of women in this study reflects only the study population in this area of Turkey. The findings of the study should be limited to this population. The scale would be useful for further studies investigating how prenatal care providers can better identify women's satisfaction with prenatal care service. A satisfaction measurement scale of prenatal care services would be helpful as an interview form that could identify the satisfaction scale and rate the scale's importance in the health-care provider's office, hospital, during a home visitation, or a primary health-care center, private clinic or maternity and child health center.